Exchange Policy
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To get your return request approved, you must upload an unboxing video of the product/parcel.
If you need to return an item, please write an email to gulabinagri711@gmail.com with the reason for return and the order ID. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Important: Customers are required to arrange their own return shipping as we do not offer reverse shipment services at this time due to heavy orders. Items sent back to us without first requesting a return will not be accepted.
Refunds
Once we receive and verify the item, we'll process your refund within 3–5 business days.
You should expect to receive your refund within four weeks of giving your package to the return shipper. This includes:
-
Transit time for us to receive your return from the shipper (5–10 business days)
-
Processing time once we receive it (3–5 business days)
-
Bank processing time (5–10 business days)
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
To get your return request approved, you must upload the unboxing video of the product/parcel.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as:
-
Perishable goods (food, flowers, plants)
-
Custom products (special orders or personalised items)
-
Personal care goods (beauty products)
-
Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
👉 Once approved, exchanges are processed within 3–5 business days.
📩 You can always contact us for any return or exchange questions at gulabinagri711@gmail.com